Offer better, faster, and more personal support

Delight your customers by providing best-in-class service on the channels they prefer.

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business texting app
business texting app

The future of customer support


say they would pay more for better customer support.


have to re-explain an issue when speaking to customer service.


get irritated if they don't speak to a real person right away.

The support texting playbook

1. Be available

Make it easy for customers to get in touch however they prefer - SMS, live chat, or phone.

2. Engage in dialogue

Manage multiple 1-to-1 conversations from the same platform, and avoid putting customers on hold.

3. Follow up

Use text messages to remind customers of order status, delivery dates, purchase confirmations, and more!

All Features

Work smarter

Easily transfer customers between agents with shared inboxes and routing rules.

Handle multiple issues simultaneously and avoid putting customers on hold.

Use keywords and surveys to automate responses and store customer information.

Text customers straight from tools like Salesforce, Microsoft Teams, and Slack.

Delight your customers.

Let customers initiate a live chat or text conversation from your website.

Offer best-in-class support via chat, text, or phone.

Use custom variables to make your messages more personal and relevant.

Measure impact

Know how your team is performing in real time with our built-in dashboards and reports.

“We saw at least a 40% lift in conversion just using texting as a channel. With texting, we’re able to drive conversions and to have those 1-on-1 conversations with guests on their terms.”

Mike Wilson, CFO, Twiddy

Ready to get the
conversation started?

Sign up for a free trial account
and start texting your customers today.

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