Avochato's Texting Features Are Built for Remote Teams

Whatever your business messaging needs are, Avochato's wide range of features offer endless solutions.

Whatever your business messaging needs are, Avochato's wide range of features offer endless solutions.

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messaging features

Intro to Avochato

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Avochato enables your team to use text messages to communicate effectively, efficiently, and effortlessly with customers, prospects, and internal teams.

Automation Features

Let our tech do the heavy lifting for you.


  • keywords

    Keywords

    • Save time by triggering auto-responses whenever people text certain keywords in.
    • Set as many keywords as you’d like, which each of them triggering different auto-responses.
    • Fun fact: emojis can also be used as keywords! 🥑 👍🏽 🙃
  • campaigns

    Campaigns

    • Remember email drip campaigns? Same concept, but SMS has a 98% open rate.
    • Automatically remove people from campaigns if they respond or opt out.
    • Customize the audiences, messages, and time delays to fit your exact needs.
  • broadcast

    Broadcasts

    • Send one-to-many messages at the click of a button, and allow people to privately respond.
    • Make the messages feel personal by using custom variables like their name or the product they purchased.
    • Like planning ahead? Schedule broadcasts to go out at a certain date and time.
  • surveys

    Surveys

    • Ask customers questions over text, with each answer triggering the next question.
    • Automatically save responses on the Avochato contact.
    • Export survey results or log them to spreadsheets for easier reporting.
  • templates

    Templates

    • Save time and keep company messaging consistent by using pre-saved templates for messages that are often sent.
    • Automatically remove people from campaigns if they respond or opt out.
  • auto assignment

    Auto Assignment

    • Automatically assign new conversations to your team members.
    • Notify users when a new conversation is assigned to them.
keywords

Keywords

  • Save time by triggering auto-responses whenever people text certain keywords in.
  • Set as many keywords as you’d like, which each of them triggering different auto-responses.
  • Fun fact: emojis can also be used as keywords! 🥑 👍🏽 🙃
campaigns

Campaigns

  • Remember email drip campaigns? Same concept, but SMS has a 98% open rate.
  • Automatically remove people from campaigns if they respond or opt out.
  • Customize the audiences, messages, and time delays to fit your exact needs.
broadcast

Broadcasts

  • Send one-to-many messages at the click of a button, and allow people to privately respond.
  • Make the messages feel personal by using custom variables like their name or the product they purchased.
  • Like planning ahead? Schedule broadcasts to go out at a certain date and time.
surveys

Surveys

  • Ask customers questions over text, with each answer triggering the next question.
  • Automatically save responses on the Avochato contact.
  • Export survey results or log them to spreadsheets for easier reporting.
templates

Templates

  • Save time and keep company messaging consistent by using pre-saved templates for messages that are often sent.
  • Automatically remove people from campaigns if they respond or opt out.
auto assignment

Auto Assignment

  • Automatically assign new conversations to your team members.
  • Notify users when a new conversation is assigned to them.

Personalization Features

Make each message personal, friendly, and relevants.

Make each message personal, friendly,
and relevants.


custom fields

Custom Fields

  • Save any type of information on an Avochato contact: their birthday, favorite ice cream flavor, or whether or not they like pineapple on their pizza.
  • Use them to personalize your messages and show customers you know them well.
pictures

Pictures & Emojis

  • Give your messages an extra “oomph” when plain text just isn’t enough.
  • Send images, videos, and attachments too.
tags

Tags

  • Organize contacts under different tags.
  • Use them to segment audiences and send highly relevant messages to the right people.

Productivity Features

Give larger teams superpowers.


shared inbox

Shared Inboxes

  • Manage SMS, live chat, and WhatsApp conversations from one easy to use interface.
  • Distribute conversations among available team members or assign them to specific people.
  • Add internal notes to give other team members additional context on the conversations.
  • Set up sophisticated routing, roles, and permissions for multiple inboxes.
  • Search, filter, and sort conversations.
integrations integrations

Integrations

  • Send and receive messages directly from Salesforce, Microsoft Teams, or Slack.
  • Sync all Avochato messages as activities on Salesforce records in real time.
  • Automatically create leads or Salesforce cases from incoming text messages.
  • Use Process Builder to send text messages based on Salesforce triggers.
  • Use Avochato's native Zapier Triggers and Actions to instantly connect your inbox to thousands of apps.
analytics

Analytics

  • Track your team’s performance with built-in dashboards and reports.
app

Mobile App

  • Get full functionality and work from anywhere with our iOS and Android apps.

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