Call center agents talk to one customer at a time while keeping many on hold.
Agents using Avochato chat with multiple customers at a time, saving time and stress for everyone.
One phone number, one voice
Customers hate it when they get transfered from one agent to another. With Avochato, all your agents can text them from the same thread.
Easy routing with Text Tree
Easily route your customers to the right department and gather key info upfront using Avochato’s SMS text tree.
Customers get frustrated waiting on hold, listening through audio prompts, and getting transferred between agents.
With Avochato, customers can easily and quickly self-resolve their issues if they’re directed to take the right actions via text.
Set automated after-hours responses so customers know when to expect a response.