Avochato for Support Teams

Impress Your Customers
with Lightning Fast Support

Nobody wants to wait on hold when they need help. Be more
efficient and provide best-in-class support via live chat and SMS.

Nobody wants to wait on hold when they need help. Be more efficient and provide best-in-class support via live chat and SMS.

Help! I’m having trouble assembling my bike. I think one piece may be broken.
business messaging for support

Support teams from
companies using Avochato

gnc draftkings bentobox

Why SMS Matters to Support Teams

no more missed calls

Higher Customer Satisfaction

Meet customers where they are: 60% of them expect to contact support teams via text.

no more missed calls

Next Level Efficiency

Unlike phone calls, multiple text conversations can be managed simultaneously, so you can handle more cases with fewer reps.

no more missed calls

Lower Cost to Serve

The average customer service phone call costs about $16, while the average text thread is only $1-$5.

The Stats

The most effective & efficient channel

ststs

67%

would pay more for better customer support.

56%

need to re-explain an issue when speaking to customer service.

53%

get irritatated if they dont speak to a real person right away.

How can we help?

Why support teams use Avochato

  • customer relations

    Manage Multiple Conversations Simultaneosly

    • Set up auto-responses to provide immediate answers when someone texts in certain keywords.
    • Support clients over SMS, live chat, and WhatsApp from one easy to use interface.
    • Create reusable templates to answer frequently asked questions.
  • conversion

    Route Tickets to the Right Agents

    • Create one or more shared inboxes for different teams.
    • Distribute conversations among available team members or assign them to specific people based on their role or area of expertise.
    • Easily reassign conversations to other team members if needed, and add private notes to give them context.
  • customer support

    Send Time-sensitive Reminders and Alerts

    • Text multiple clients at once at the click of a button, and ensure the message is being read.
    • Allow them to reply privately if help is needed.
    • Personalize every text with custom fields that you can configure.
  • internal communications

    Automate Workflows to Scale Conversations

    • Setup auto-response keywords that customers can text in with.
    • Provide trackable FAQ links so customers can find the information they need.
    • Setup out-of-office alerts, surveys, and deflect phone calls to SMS and voicemail.
  • schedule appointments

    Track Important Success Metrics

    • Get real-time snapshots of your account with our built-in dashboards and reports.
    • Collect ticket dispositions via post-chat surveys.
    • Automatically sync all messaging activity to Salesforce for centralized reporting.

Manage Multiple Conversations Simultaneosly

  • Set up auto-responses to provide immediate answers when someone texts in certain keywords.
  • Support clients over SMS, live chat, and WhatsApp from one easy to use interface.
  • Create reusable templates to answer frequently asked questions.

Route Tickets to the Right Agents

  • Create one or more shared inboxes for different teams.
  • Distribute conversations among available team members or assign them to specific people based on their role or area of expertise.
  • Easily reassign conversations to other team members if needed, and add private notes to give them context.

Send Time-sensitive Reminders and Alerts

  • Text multiple clients at once at the click of a button, and ensure the message is being read.
  • Allow them to reply privately if help is needed.
  • Personalize every text with custom fields that you can configure.

Automate Workflows to Scale Conversations

  • Setup auto-response keywords that customers can text in with.
  • Provide trackable FAQ links so customers can find the information they need.
  • Setup out-of-office alerts, surveys, and deflect phone calls to SMS and voicemail.

Track Important Success Metrics

  • Get real-time snapshots of your account with our built-in dashboards and reports.
  • Collect ticket dispositions via post-chat surveys.
  • Automatically sync all messaging activity to Salesforce for centralized reporting.
customer relations
convert leads
support
internal communications
schedule appointments
Loved by 1000+ leading brands

“The thing about calls is that you can't automate them, and emails can't compete with how immediate a text message is. Avochato provides a more human experience that folks really love. With texting, we can automate many different processes, enabling us to quickly engage with a potential client.”

Brandon Haubert

CEO of whLaw

Read our success stories

Case Study

10x Higher Conversion

This winery is using text messaging to create the easiest wine buying you've ever experienced.

Brook & Bull

Food & Beverages

Case Study

40x ROI

By offering best-in-class client communication via SMS, this law firm was able to reach six figures of new added revenue.

wh Law

Professional Services

Case Study

40% more conversions

SMS makes it easy and convenient for guests and staff to have real-time conversations at scale throughout the entire customer journey.

Twiddy

Travel & Hospitality

Powerful support integrations to make your life even easier

salesforce integration

Salesforce

Text directly from a Salesforce record and automatically log all messaging as activity.

slack integration

Slack

Send and receive text messages directly from the Slack channel of your choice.

teams integration

Microsoft Teams

Keep track of all your customers communications without leaving Microsoft Teams.

Learn more about texting for customer support

Blog

Basic tools every customer support team needs

There are suites of software available to streamline customer support. Here are some of the basic tools every customer service team needs to succeed.

Read more   arrow
Blog

The best SMS metrics for customer service

Traditional call center metrics like average time in queue and abandonment rate are not applicable in the SMS world.

Read more   arrow

Upgrade your customer experience with Avochato

Sign up for a free trial account and start texting today.

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