Provide support to your customers faster with text
Your customers are texting you, are you texting back?
Top features for Support Teams
No one likes being put on hold. With Avochato’s shared inbox customers are seamlessly routed to the correct contact within your organization.
Gather relevant information from customers using Avochato’s automated surveys so your sales team does what it does best: sell.
Quick responses are best. Save time and keep company messaging inline with Avochato’s template messages.
Your customers prefer texting
Give your customers
|67% of people say they would pay more for better customer support|
|$41 billion is lost by US companies each year due to poor customer service|
|56% of people have to re-explain an issue when speaking to customer service|
|53% of people are irritated if they don’t speak to a real person right away|
Great service for out of the box SMS communications. We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support.
Avochato helps you help your customer
Create a better
|Handle multiple customer issues simultaneously and prevent putting customers on hold|
|Seamlessly transfer customers between agents with shared inbox|
|Gather crucial customer information upfront with Avochato Surveys|
|Handle support cases on-the-go with Avochato’s native iOS and Android apps|
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