Offer better, faster, and more personal support
Delight your customers by providing best-in-class service on the channels they prefer.
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The future of customer support
67%
say they would pay more for better customer support.
56%
have to re-explain an issue when speaking to customer service.
53%
get irritated if they don't speak to a real person right away.
The support texting playbook
1. Be available
Make it easy for customers to get in touch however they prefer - SMS, live chat, or phone.
2. Engage in dialogue
Manage multiple 1-to-1 conversations from the same platform, and avoid putting customers on hold.
3. Follow up
Use text messages to remind customers of order status, delivery dates, purchase confirmations, and more!
All Features
“We saw at least a 40% lift in conversion just using texting as a channel. With texting, we’re able to drive conversions and to have those 1-on-1 conversations with guests on their terms.”
Mike Wilson, CFO, Twiddy
Ready to get the
conversation started?
Sign up for a free trial account
and start texting your customers today.
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