Call, Text, & Chat For Support Teams

Loved by customers & staff

  • Invite your team to a shared inbox
  • Automate replies with AI Agents
  • Route tickets to the right people
  • Analyze SMS, RCS, Calls, & Live Chats
  • Available for iOS, Android, & Chrome
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How can Avochato help?

We help support teams...
  • customer relations

    Manage conversations at scale

    • Support clients over SMS, MMS, RCS, phone, and live chat from one easy to use interface
    • Use our Chrome extension to manage conversations while navigating any website
    • Create AI agents to automatically respond to FAQs
  • conversion

    Route tickets to the right agents

    • Create multiple shared inboxes for different teams
    • Distribute conversations among available team members based on their role or area of expertise
    • Escalate conversations from AI agents to teammates based on needs and complexity
  • customer support

    Send time-sensitive reminders and alerts

    • Text multiple clients at once at the click of a button, and ensure the message is being read
    • Allow them to reply privately if help is needed
    • Personalize every text with custom fields that you can configure
  • internal communications

    Automate workflows with AI Agents

    • Train AI Agents to respond to customers with useful business and process information
    • Escalate a conversation automatically to a human if a customer needs extra help
    • Configure personality, hours of operation, and more
  • schedule appointments

    Track important success metrics

    • Get real-time snapshots of your account with our built-in dashboards and reports
    • Collect ticket dispositions and sentiment scores
    • Automatically sync all messaging activity to Salesforce for centralized reporting

Manage conversations at scale

  • Support clients over SMS, MMS, RCS, phone, and live chat from one easy to use interface
  • Use our Chrome extension to manage conversations while navigating any website
  • Create AI agents to automatically respond to FAQs

Route tickets to the right agents

  • Create multiple shared inboxes for different teams
  • Distribute conversations among available team members based on their role or area of expertise
  • Escalate conversations from AI agents to teammates based on needs and complexity

Send time-sensitive reminders and alerts

  • Text multiple clients at once at the click of a button, and ensure the message is being read
  • Allow them to reply privately if help is needed
  • Personalize every text with custom fields that you can configure

Automate workflows with AI Agents

  • Train AI Agents to respond to customers with useful business and process information
  • Escalate a conversation automatically to a human if a customer needs extra help
  • Configure personality, hours of operation, and more

Track important success metrics

  • Get real-time snapshots of your account with our built-in dashboards and reports
  • Collect ticket dispositions and sentiment scores
  • Automatically sync all messaging activity to Salesforce for centralized reporting
customer relations
convert leads
support
internal communications
schedule appointments

The Stats

Texting: the most efficient channel for customer support

ststs

67%

of consumers would pay more to get better support

56%

need to re-explain an issue when speaking to service

53%

get irritatated if they dont speak to a real person right away

text avo
Ask Us Anything

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(415) 214-8977

text avo
Ask Us Anything

Click to Text
(415) 214-8977

Read our success stories

Case Study

40x ROI

Avochato helps whLaw handle more cases and increase client satisfaction, resulting in 6 figures of new added revenue.

whLaw

Professional services

Read More  arrow
Case Study

40% lift in conversions

Twiddy modernizes guest communications by integrating SMS and live chat.

Twiddy

Hospitality

Read More  arrow
Case Study

100% lead follow up

One of Austin's largest third-party sales companies uses SMS to reach a large volume of inbound leads fast and drive more conversions.

3P Sales Company

Sales & Marketing

Read More  arrow
Why Avochato?

Effective, efficient, and effortless business messaging

  • no unread

    No more unread messages

    98% of SMS messages are read, so you can be sure that you’re always reaching your audiences.

  • efficiency

    Next level efficiency

    AI Agents can handle thousands of conversations at once, only escalating to your team when needed.

  • autopilot

    Autopilot meets human touch

    Use Avochato's AI automation to track sentiment and generate recommendations for your team.

  • integrations

    Integration-first approach

    Integrate Salesforce, Slack, Okta, Microsoft Teams, and Chrome to streamline internal processes.

  • zero hassle

    Zero hassle

    Set up your account in minutes and start messaging right away from our intuitive and user-friendly interface.

  • built for enterprise

    Built for Enterprise

    We offer best-in-class security, compliance, and robust integrations to support large global teams.

no unread

No more unread messages

98% of SMS messages are read, so you can be sure that you’re always reaching your audiences.

efficiency

Next level efficiency

AI Agents can handle thousands of conversations at once, only escalating to your team when needed.

autopilot

Autopilot meets human touch

Use Avochato's AI automation to track sentiment and generate recommendations for your team.

integration

Integration-first approach

Integrate Salesforce, Slack, Okta, Microsoft Teams, and Chrome to streamline internal processes.

zero hassle

Zero hassle

Set up your account in minutes and start messaging right away from our intuitive and user-friendly interface.

built for enterprise

Built for Enterprise

We offer best-in-class security, compliance, and robust integrations to support large global teams.

Loved by 1000+ leading brands

“With Avochato, we can automate so many different processes that it enables us to quickly support our clients.”

Brandon Haubert

CEO of whLaw

Powerful Native Integrations

salesforce integration

Salesforce

Text directly from a Salesforce record and automatically log all messaging as activity.

slack integration

Slack

Send and receive text messages directly from the Slack channel of your choice.

zapier integration

Zapier

Use Avochato's native Zapier Triggers and Actions to connect your inbox to thousands of apps.

microsoft teams integration

Teams

Keep track of all your customers communications without leaving Microsoft Teams.

okta integration

Okta

Enable team members to log into Avochato from your company's Okta portal.

microsoft teams integration

Teams

Keep track of all your customers communications without leaving Microsoft Teams.

okta integration

Okta

Enable team members to log into Avochato from your company's Okta portal.

zapier integration

Zapier

Use Avochato's native Zapier Triggers and Actions to connect your inbox to thousands of apps.

Upgrade your customer experience with Avochato

Sign up for a free trial account and start texting today.

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Business Texting FAQs

How can business texting help my team?

Avochato helps sales, marketing, support, and operations teams communicate more effectively and efficiently with different audiences.

Can I create auto-responses?

Yes. Keywords will trigger an automated response whenever someone texts the defined word to your number.

Can I message more than one person at a time?

Yes. Our Broadcast feature allows you to send the same message to multiple people at once. You can also personalize each message with variables like the recipient's name.

Can I use my existing phone number?

Yes. If you would like to bring a phone number that you currently own, we can assist you in transferring that number into Avochato.

Why use Avochato when I can already text from my phone?

Avochato allows you to text customers and internal teams more efficiently. Automation and collaboration features such as templates, auto-assignment, shared notes, tags, and conversation history make texting easier to manage at scale.