Personalized Broadcasts for Instant Engagement

Send targeted messages via SMS at scale. Segment audiences, automate follow-ups, and track engagement live — all in one place.

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Broadcast engagement dashboard

Instantly Reach the Right Audience

Quickly build segmented lists using tags, fields, and filters. Deliver personalized alerts, promotions, and updates at the perfect time automatically.

Instant broadcast example

Preview & Personalize Your Message Before Sending

Schedule delivery, monitor results live, and optimize engagement with detailed insights into opens, clicks, and replies.

Broadcast message preview

Track Performance in Real Time

See opens, clicks, and replies as they happen. Measure results with clear charts and reports.

Broadcast performance tracking

Message Delivery You Can Trust

Track delivery for every message. View logs, monitor errors, and resolve issues fast.

Message delivery tracking

SEE WHAT OUR CLIENTS HAVE TO SAY

"Avochato stands out as one of the most professional and ideal tools for reaching out to multiple clients simultaneously"

Lydia
Grubhub

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FAQs

What is a Broadcast, and how does it appear to recipients?

A Broadcast lets you send a personalized message to a large audience all at once. Each recipient receives it as a private, one-on-one direct message so the experience feels personal even at scale.

Can I personalize broadcast messages for each recipient?

Yes. You can embed contact variables (like first name, account type, or any custom field) directly into your broadcast message so each recipient receives a version tailored to them. You can also include surveys, emojis, media attachments, and saved templates.

Can I schedule broadcasts in advance?

Yes. When creating a broadcast, you can choose to send immediately or schedule it for a specific date and time. All times are based on your computer's time zone at the time of scheduling.

How do I know if my broadcast was successful?

After sending, Avochato provides a results page with delivery stats (attempted, delivered, unsuccessful), engagement data (who replied), and audience composition (including opt-outs). You can also resend to a specific segment of contacts, like those who replied, those who didn't, or the full original audience.

What happens if a contact opts out after receiving a broadcast?

If a contact replies with STOP, STOPALL, UNSUBSCRIBE, CANCEL, or QUIT, Avochato automatically sends an opt-out confirmation and prevents any further messages from being sent to that number. Opt-out counts are tracked in your broadcast results.

How do I choose who receives my broadcast?

Avochato offers five ways to define your broadcast audience. You can select contacts by tag, by custom field values, by phone number upload (CSV), by a pre-built contact list, or by a combination of filters. This lets you target a precise segment rather than your entire contact list.

Can I include a survey or attachment in my broadcast?

Yes. When drafting a broadcast, you can insert a survey (which sends the first question and collects responses sequentially), attach a photo or media file (sent as MMS), or use saved templates. Text and attachments are counted and billed as separate segments.

What status tracking is available for broadcasts that are in progress or scheduled?

The Broadcasts tab shows real-time status for each broadcast - Draft, Scheduled, Queued, In Progress, or Completed. Once a broadcast finishes, the Completed tab shows delivery stats (attempted, delivered, failed), engagement (replies), and audience composition (including opt-outs).

Can I automatically assign replies from a broadcast to a specific agent?

Yes. Avochato has an Auto-Assign Conversations option specifically for broadcast replies. This lets you route inbound responses from a broadcast to a particular team member or queue automatically, without manual triage.

Can broadcasts be sent from Salesforce?

Yes. If you use Avochato for Salesforce, you can send broadcasts directly from Salesforce List Views (on Contact, Lead, or custom objects) or trigger them via Salesforce Campaigns and Flow automation. This allows mass messaging based on your Salesforce data and filters without leaving Salesforce.