Every widget conversation flows into your Avochato inbox alongside your existing texts. Whether a visitor chooses live chat or SMS, your team replies from the same place they already work. No new tools, no separate platforms.

Yes. If a visitor starts a live chat and wants to keep the conversation going from their phone, they can opt in to continue by SMS. Your team sees one continuous thread, no matter how it started.

Widgets are included with every Avochato plan. Create unlimited widgets for different pages, audiences, or inboxes.

Yes. You can upload your logo, set your brand colors, configure the greeting message, and add a callout bubble that appears next to the widget icon. Customization is done entirely within Avochato. No engineering changes are needed after the initial embed.

The widget collects the visitor's name, phone number, and submission text by default. You can also add optional fields for email, a help message box, and a custom dropdown (useful for capturing location, department, or request urgency). Avochato also records the referrer URL (the page the visitor was on when they submitted the widget), which syncs to Salesforce if you have the integration enabled.

Yes. Avochato lets you create and manage multiple widgets from a single dashboard, each with its own branding, routing rules, greeting, and field configuration. You can create a different experience for prospects versus existing customers, or tailor widgets by product line, location, or department.

You can configure the widget's behavior outside of office hours in three ways. It can show both SMS and Live Chat as usual so visitors can still reach you, switch to SMS-only so visitors leave a message by text, or be disabled entirely with a custom message. These options are set per widget in Settings > Website Widgets and follow the office hours you define.

Yes. Avochato's AvoAI Agent can be assigned to live chat conversations just like SMS. It qualifies leads, answers questions, and escalates to a human agent when needed, following the same routing rules and skill-based assignment as your human team. This allows your live chat to stay responsive around the clock, even when agents are offline.

The Live Chat Dashboard gives you a real-time and historical view of your team's performance. The Live View refreshes every minute and shows conversations in queue, average queue wait time, and agent availability. The Inbox View breaks down stats by time period (up to 7 days), and the Team Activity report (downloadable as CSV) includes average queue time, handle time, and response time. User Activity reports show a per-agent breakdown of each chat conversation.