One Place for Calls, Texts, and Everything In Between

Make and receive business calls from the same number you text with. Voicemail, call recording, transcription and summaries — all in the inbox your team already uses.

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Inbound & Outbound Calling

Make and receive calls directly from your desktop or mobile app, all from one business number. No personal phone needed. Your team stays professional and your customers always know who's calling.

Inbound and outbound calling

Voicemail with Automatic Transcription

Every voicemail is automatically transcribed and delivered straight to your inbox. Read messages at a glance, respond faster, and never miss a message, even when you can't pick up the phone.

Voicemail with automatic transcription

Call Recording & Notes

Record calls for training, quality assurance, and compliance. Add notes during or after the call that automatically sync to your CRM, keeping your entire team in the loop.

Call recording and notes

Smart Call Routing & Forwarding

Route incoming calls to the right agent based on availability, skills, or department. Set business hours, configure overflow rules, and forward to voicemail when your team is offline.

Smart call routing and forwarding

AI-Powered Call Insights

Let AI do the heavy lifting. Avochato automatically summarizes calls, detects customer sentiment, and suggests follow-up actions, so your team can focus on building relationships instead of taking notes.

AI-powered call insights

One Number for Calls & Texts

Use the same business number for voice, SMS, and RCS, no switching between apps or juggling multiple lines. Your customers get a single, consistent point of contact for every conversation.

One number for calls and texts

SEE WHAT OUR CLIENTS HAVE TO SAY

"This makes communicating with clients easy without giving out your personal cell phone number — no midnight calls at home!"

MICHELLE
LEGAL SERVICES

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Upgrade Your Customer Experience With Avochato.

Sign up for a free trial account and start texting today.

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FAQs

Can I bring my current phone number to Avochato?

Yes. You can port any mobile or landline number into Avochato (typically 2–4 weeks, with a brief ~2-hour offline window), or host a landline to text-enable it while keeping your existing call service untouched. Contact our team to get started.

How do I make an outbound call in Avochato?

Open any conversation in your inbox and click the phone icon in the upper right corner to immediately dial your contact. If no conversation exists yet, use the New Message button to find or add the contact first, then place the call.

Can incoming calls be forwarded to my cell phone?

Yes. Call Forwarding can be configured in Settings > Call Forwarding to send incoming calls to a mobile number of your choice. You can also route calls to ring in-browser, go straight to voicemail, or follow a custom Call Tree before forwarding.

What is the Call Tree feature?

The Call Tree lets you build a simple phone menu (like "Press 1 for Sales, Press 2 for Support") that routes callers to different phone numbers based on the digit they press. It activates after your greeting and can support up to 9 options. Callers who press 0 proceed to your standard call forwarding rules.

Are my phone calls recorded?

Call recording is available and can be configured per inbox. You can review call logs from the Calls tab, including duration, direction (inbound or outbound), and assigned agent. Voicemails left by callers are also accessible there and can be played back directly.

Does Avochato screen robocalls and spam calls?

Yes. Avochato supports STIR/SHAKEN attestation for inbound calls, which grades calls by their verification level (A, B, or C). Lower-scored calls can be required to press 1 before connecting, filtering out automated robocall systems while letting legitimate callers through.

Can I set up a custom voicemail greeting?

Yes. Go to Settings > Recordings & Voicemail to upload a custom .mp3 or .wav greeting that callers hear before leaving a voicemail. You can also configure calls to go straight to voicemail without ringing, and set up an automatic text reply to be sent to anyone who calls and doesn't reach you.

Can I text a contact immediately after a missed call?

Yes. Avochato's auto-response settings include a "When You Miss an Incoming Call" option that automatically sends a text message to the caller. This lets you acknowledge the call and continue the conversation over text without any manual follow-up.

Does Avochato automatically create a contact record when someone calls in?

Yes. When a new inbound call comes from an unknown number, Avochato creates a new contact automatically. You can also configure the inbox to auto-opt-out new contacts created by inbound calls, which is useful for enforcing stricter TCPA compliance on call-generated leads.

Can I filter out low-quality or spam calls?

Yes. Avochato's robocall protection and STIR/SHAKEN-based call scoring let you send low-score calls directly to voicemail rather than allowing them to ring through. "A" grade calls are connected normally, while lower-scored calls can be required to press 1 to confirm they're a real person before being connected.