One Place to Manage Your Inboxes,
Full Team Visibility

Avochato's shared inbox gives your entire team one place to see, reply to, and manage all of your calls and texts so nothing slips.

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AI-Powered Replies

Handle 1,000× More Conversations
Without Adding Headcount

Avochato's AI reads every conversation in real time, detecting urgency, suggesting replies, and routing escalations automatically. Your agents focus on the moments that matter. AI handles the rest.

AI-powered replies
Unified Inbox

Every Conversation In One View,
No Message Left Behind

SMS, calls, and live chats all in one place. Every teammate sees the full picture in real time so your team knows what's new, what needs attention, and who's handling it.

Unified inbox view
Skill Routing & Assignment

Messages Find The Right Agent,
Automatically Every Time

Keep texts calls and live chat in one place so all teammates see exactly where each conversation stands in real time, what's new, what's waiting, and who owns it.

Skill routing and assignment
Internal Notes & Handoffs

Your Team Always Has The Full Picture,
Even Mid-Shift

Leave private notes on any conversation. Flag VIP customers. Tag a teammate. When the conversation moves, the context moves with it, no one ever starts cold.

Internal notes and handoffs
Saved Templates

Say The Right Thing Every Time,
Without Retyping It

Build a library of pre-approved messages your whole team can send with one click. Personalize with custom variables. Keep your voice consistent, even when the team grows.

Saved templates
Integrations

Works Inside The Tools Your Team Already Uses

Connect Avochato to Salesforce, Slack, Teams, and thousands more. Messages sync automatically — no manual logging, no copy-paste, no context switching.

Salesforce

Text directly from a Salesforce record and automatically log all messaging as activity. Leverage Flow Builder to create seamless automations.

Slack

Send and receive text messages directly from the Slack channel of your choice.

Zapier

Use Avochato's native Zapier Triggers and Actions to connect your inbox to thousands of apps.

Teams

Keep track of all your customers communications without leaving Microsoft Teams.

Okta

Enable team members to log into Avochato from your company's Okta portal.

Anthropic Claude

Deliver helpful, harmless, and honest AI-powered SMS interactions with Claude.

GitHub

Send SMS alerts for important emails and coordinate communication across channels.

And Many More
Integrations

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WHY BUSINESSES CHOOSE AVOCHATO

"Avochato has reduced the time it takes for our team to deliver a high quality customer experience by making it far easier to find the information they need in one place."

TOM
B2B SALES

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Upgrade Your Customer Experience With Avochato.

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FAQs

What is a shared inbox and how does it work for teams?

A shared inbox in Avochato lets your entire team send and receive messages through a single phone number or live chat widget, with full visibility into every conversation. You can view all messages across the team in "All Messages," or focus on only your assigned conversations in "My Inbox." Each conversation can be assigned to a specific agent, tagged, and tracked with complete history so no context is lost when conversations switch hands.

How does Avochato assign incoming conversations to the right agent?

Avochato can automatically rotate new conversations across available team members using Auto-Assignment. You can toggle each agent on or off for the roster, set per-agent conversation limits for both SMS and Live Chat channels, and mark yourself available or unavailable at any time. For more precise routing, Skill Routing uses contact tags to match incoming conversations to agents who have the corresponding skill tag on their profile.

Can live chat conversations continue over SMS after a visitor leaves my site?

Yes. When a visitor submits your live chat widget, Avochato captures their phone number and creates a contact. If they leave the site before the conversation is resolved, your team can follow up directly via SMS, keeping the thread intact in the same conversation history without starting over.

What happens to live chat when my team is offline?

The website widget has configurable outside-office-hours behavior. You can set it to show SMS only (so visitors can still leave a message by text), disable the widget entirely with a custom message, or keep full SMS and Live Chat available around the clock. These options are configured per widget in Settings > Website Widgets.

Can I use the shared inbox with Salesforce?

Yes. Avochato's Salesforce integration automatically syncs SMS and live chat activity as tasks or activities on the matching Lead, Contact, or Case record. You can also message contacts directly from any Salesforce record, auto-create Salesforce leads when someone texts in, and use Salesforce Flow or Process Builder to trigger Avochato messages all without leaving Salesforce.