Customer Support Playbooks The Customer Support Playbook for Text Messaging - part II This post is a piece of our 2-part guide that covers: The state of Customer Support How to use SMS for Customer Support Today we’ll d...
Customer Support Playbooks The Customer Support Playbook for Text Messaging - part I Customer support is the backbone of every good customer experience. It’s not always easy to achieve customer support that customers ac...
Customer Support Customer experience What the best SMS texting services can bring to your business Engaging with your customers via texting is one of the best ways to have the convenient, fast conversations customers want. And, texting...
Analytics Customer Support The best SMS metrics for customer service SMS is a new channel to many customer service teams. With this new channel comes new opportunities, new challenges, and of course, new m...
Customer Support Tips and Tricks How to have conversations your customers enjoy There are certain ways that your support team can interact with customers that work better than others. Whether they’re communicating wi...
Customer Support Tips and Tricks Steal these 25 'thank you for your business' messages Businesses are more active than ever when it comes to messaging their customers. Once, it was a thank you letter to client for giving bu...
Customer Support SMS Marketing 15 Best SMS Texting Etiquette to Follow for Business 15 Best Practices You HAVE to Follow Sending Business Text Messages Texting has become the preferred method of communication for everyb...
Customer Support 5 Times Your Customers Would Rather Text Than Call During the Holidays The holidays are a busy time for your business, but it’s also a busy time for your customers. When I’m shopp...
