Built for retail & e-commerce teams

Text messaging your retail customers actually answer

Your customers read texts and ignore email. Avochato gives your team a shared inbox for two-way SMS, from first order to repeat purchase, with every conversation logged and visible to the people who need it.

Text "Avo" to (415) 214-8977 and see it from your customer's side.

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Example order-update and promotion text conversations with customers in the Avochato inbox
What customers say
"Avochato was incredibly easy to set up and exactly what we were looking for to connect with our customers. If you're trying to get social with your customers give Avochato a try!"

Luke Anderson

Co-founder, Cann

The stats

Why retail teams switch to SMS

98%

SMS Open Rate

A 6pm flash-sale text gets opened before the sale ends at 9. The same offer by email is usually opened Thursday, after the code expired.

~20%

Email Open Rate, For Comparison

Roughly 4 in 5 subscribers never see a promo email at all, let alone before the discount runs out.

45%

Average SMS Reply Rate

A "where's my order?" text gets a reply in the same conversation, often in minutes, instead of a support ticket that sits overnight.

The problem

Retail moves faster than your inbox

Most support and marketing tools weren't built for the pace of retail, where every unanswered message is a potential chargeback, a bad review, or a cart that never comes back.

Support Buried In Personal Phones

A customer texts about a missing package. It lands on one team member's personal cell. That person is off. By the time someone replies, the customer has disputed the charge with their bank.

Promotions Nobody Opens

You spend hours building an email campaign for a flash sale. Twenty percent of subscribers see it, after the sale ends. SMS reaches customers in the moment they can actually buy.

No Visibility Across The Team

Ops handles shipping. Support handles returns. Marketing runs promos. Nobody can see what anyone else said to the same customer, so every interaction starts from scratch.

The Avochato shared inbox showing customer order and support text conversations for a retailer
The solution

One inbox, every conversation logged

Avochato replaces personal phones and email blasts with a shared team inbox, broadcast SMS, and AI that handles repeat questions. No customer falls through the cracks.

  • Up to 40x ROI with 98% read messages.
  • Works with your existing number or a new one.
  • Full conversation history visible to your whole team.
  • Live in minutes, no IT setup required.
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What Avochato delivers

How retail & e-commerce teams use Avochato

1 of 5

Order Updates & Post-Purchase Support

Send automated shipping confirmations, delivery alerts, and check-ins customers actually see. When something goes wrong, route the conversation to the right team member with full order history in view, before the customer calls their card company.

Order Updates & Post-Purchase Support text conversation example

Flash Sales & Promotional Broadcasts

Launch a text campaign to your entire list, or a targeted segment, in minutes. Personalize with first names, schedule ahead of the drop, and watch replies roll back in as normal one-to-one conversations your team can handle. Email open rates don't apply here.

Explore broadcast messaging →
Flash Sales & Promotional Broadcasts text conversation example

Returns, Exchanges & WISMO Support

Handle "where's my order?" and "how do I return this?" over the channel customers prefer. Avo AI handles the repeat questions automatically and escalates to a human the moment the conversation needs one, cutting handle time without cutting corners on service quality.

Learn more about Avo AI →
Returns, Exchanges & WISMO Support text conversation example

Winbacks & Repeat-Purchase Campaigns

Identify lapsed customers and re-engage them with a personal-feeling text. A 15%-off code sent directly to someone's phone converts at a fraction of the cost of a paid retargeting campaign, and the conversation that follows lives in your shared inbox.

Explore campaigns and text messaging →
Winbacks & Repeat-Purchase Campaigns text conversation example

AI That Handles The Questions You Answer Every Day

Store hours, return policies, size guides, loyalty point balances. Avo AI answers them automatically, around the clock, and notifies your team the moment a conversation needs a human. Your staff spends its time on the customers who need it most.

Explore Avo AI agents →
AI That Handles The Questions You Answer Every Day text conversation example
Compliance

Consent and deliverability, handled

Texting customers and prospects comes with rules, especially for retail and e-commerce. Avochato is built for them:

01
Double Opt-In

Documents consent by text before any campaign begins, covering the TCPA requirement for automated messages.

02
A2P 10DLC Registration

Keeps your messages from being filtered by carriers, so flash sale alerts and winback texts actually arrive.

03
Instant Opt-Out Processing

Any STOP reply is honor immediately and logged across your whole account.

04
Every Message Is Logged

Logged and searchable, ready for audits, dispute resolution, and internal review.

05
SOC 2 Certified Platform

Enterprise audit logs, because your customer data deserves better than a spreadsheet.

SOC 2 certified badge TCPA compliant badge
Features

Everything your support, ops, and marketing teams need

Shared Inbox

Your whole team sees and continues every customer conversation in one consolidated place.

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Broadcast SMS & MMS

Reach every customer or a precise segment at once; replies come back as normal one-to-one conversations.

Learn more →

Avo AI Agents

Agents draft responses and answer repeat questions around the clock, with seamless handoff to your team.

Learn more →

Live Chat Widget

Live chat on your store or website turns visitors into text conversations that continue after they leave.

Learn more →

Analytics & Reporting

Analytics tracks response times, team performance, and campaign results in one clear dashboard.

Learn more →

Integrations

Salesforce, Shopify, Slack, Microsoft Teams, Zapier, and thousands of apps. Fits into your existing stack

Learn more →
Who it's for

Built for every retail & e-commerce format

Brick-And-Mortar Retail

Text customers about hours, availability, inventory, products, promotions, appointment bookings, and loyalty rewards from one team inbox. No personal phones.

Direct-To-Consumer (D2C) Brands

Replace abandoned-cart emails with an SMS that lands. Run flash sales, winbacks, and post-purchase sequences on the channel your audience actually uses.

Multi-Location Retailers

Give each location its own inbox and number while leadership sees everything. Separate lines for store departments, all under one account.

E-Commerce & Marketplace Sellers

Handle WISMO queries, returns, and reviews proactively, before they become disputes. Avo AI manages the volume; your team handles what matters.

Pop-Up & Seasonal Retail

Spin up a number for a holiday market or seasonal launch in minutes, no long-term contract, and keep the customer relationships going once the pop-up closes.

Subscription & Membership Brands

Send renewal reminders, upsell add-ons, and handle pause or cancel requests over text instead of losing the relationship to an unanswered email.

Your customers are already texting. Meet them there.

See how Avochato improves your support response time, promotional reach, and repeat purchase rate. Get your inbox live in minutes. No credit card required.

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FAQs

Can retailers text customers for promotions and marketing?

Yes, and it works. The requirement is consent. Collect opt-in before sending automated promotional messages (a TCPA rule), honor opt-outs immediately, and send from a registered business number. Avochato handles all three, including the A2P 10DLC registration that keeps your messages out of carrier spam filters.

Do customers have to opt in before we text them?

For automated and bulk messages, yes. Avochato supports double opt-in, a confirmation text that documents consent before any campaign starts. One-to-one replies to a customer who texted you first don't need separate consent.

Can we send mass texts to our whole customer list?

Yes. Broadcast to your full list, segment by purchase history or location, personalize with first names, and schedule ahead of a sale or event. Every reply comes back as a normal one-to-one conversation your team can handle, and Avo AI can triage the volume automatically.

Can our team text without using personal phones?

Yes, that's what Avochato is for! Staff send and receive from business numbers in the browser or the mobile app. Every conversation stays in the shared inbox with full history, so when someone is off, a colleague can pick it straight up.

Will our texts actually reach customers?

Yes. Once you register your business for A2P 10DLC within Avochato, the carrier framework marks your traffic as legitimate. Registered senders see significantly less filtering, so flash sale alerts and winback texts arrive at volume, not in spam folders.

Can we keep our existing business number?

Yes. If you own a number already, Avochato can help port it in from your existing provider so customers can keep texting the number they know.

Does Avochato integrate with Shopify and our other tools?

Yes. Avochato integrates with Salesforce, Shopify, Slack, Microsoft Teams, Zapier, and thousands of other apps. If your stack has an API, Avochato can connect to it.

How long does setup take?

Minutes. Create a free trial account with no credit card, claim or port a number, invite your team, and send your first broadcast the same day. A2P approval typically takes 48 hours if all of the steps are done correctly. Avochato's team can help with the submission.