Built for healthcare teams

Patient texting software patients actually answer

Your patients screen phone calls. They read texts. Avochato is two-way SMS for healthcare teams: one HIPAA-compliant shared inbox for appointment reminders, intake, follow-up, and shift fill, with every message logged and ready for an audit.

Text "Avo" to (415) 214-8977 and see it from the patient's side.

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Example appointment reminder text conversation with a patient in the Avochato inbox
What customers say
"Being able to send text messages to patients increases my ability to serve them in a timely manner."

Karen Chambers

CompDrug

The problem

You didn't go into healthcare to play phone tag

Missed appointments cost US providers an estimated $150 billion a year, and most of it starts with a voicemail nobody hears. Generic business texting tools weren't built for patient care, shift scheduling, family updates, or clinical compliance.

Patients Aren't Calling Back

Reminder calls get ignored and voicemails sit unchecked while your no-show rate climbs. Texts get read: 98% of SMS messages are opened and 45% get a reply.

Texting Happens In Silos

When staff text from personal phones there's no record, no handoff, and no way to prove what was promised to a patient or whether a shift was filled.

Your Current Tools Aren't HIPAA-Ready

Every unlogged message is risk. Audits and disputes demand records your current setup can't produce.

The Avochato shared inbox showing patient text conversations for a medical practice
The solution

One texting platform, every conversation visible

Replace scattered calls and missed messages with a shared team inbox, broadcast messaging, and AI that drafts replies. Nothing slips between shifts and every patient feels heard.

Shared Team Inbox

Every staff member sees the same thread. No duplicates, no gaps.

AI-Drafted Replies

Suggest accurate responses for your team to review and send.

Broadcast Messaging

Reach your whole patient or staff list at once, with every reply landing back in the inbox.

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What Avochato delivers

How healthcare teams use Avochato

From the front desk to the back office, Avochato turns everyday patient and staff communication into one organized, compliant workflow.

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Appointment Reminder Texts That Cut No-Shows

Send automated reminders before every visit and let patients confirm or rebook with a single reply. 83% of consumers want appointment reminders by text, and a confirmed text beats a voicemail every time.

Appointment Reminder Texts That Cut No-Shows text conversation example

Patient Intake Without The Phone Tag

Mental health and behavioral health teams use Avochato to route inbound inquiries, collect intake details, and book first appointments entirely by text. New patients get answers in minutes, not after three rounds of voicemail.

Patient Intake Without The Phone Tag text conversation example

Shift Fill And Staff Coordination

Broadcast open shifts to your qualified nurse and caregiver pool and collect replies in a shared inbox your schedulers act on in real time. No more coordinating on-call fill through personal phones: who responded, when, and what was agreed is all logged where managers can see it.

Shift Fill And Staff Coordination text conversation example

Follow-Up & Medication Adherence

Drug treatment and recovery centers run drip campaigns and manual check-ins that keep patients on their care plans after the visit. Home care and senior living teams text family members updates and health notices. Every message is stored and searchable, with a named sender attached.

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Follow-Up & Medication Adherence text conversation example

Broadcasts To The Whole Patient List

Flu shot clinics, recall notices, weather closures, billing reminders. Send personalized SMS or MMS to thousands of patients at once, then handle every reply as a normal two-way conversation in the same inbox.

Explore broadcast messaging →
Broadcasts To The Whole Patient List text conversation example
Compliance

Secure texting for healthcare, built in from day one

Avochato is a fully HIPAA-compliant text messaging platform, and SOC 2 certified. The guardrails your compliance officer will ask about are already in place.

  • Business Associate Agreement that defines each party's responsibilities for PHI.
  • Messaging data encrypted and securely stored at rest and in transit.
  • Tiered access keeps sensitive information visible only to authorized roles.
  • Enterprise audit logs show who accessed what, and when.
  • Double opt-in documents patient consent by text before any conversation begins, covering TCPA requirements.
HIPAA Compliant badge

HIPAA Compliant

All messaging data is encrypted in transit and at rest. PHI stays protected across every conversation.

SOC 2 Certified badge

SOC 2 Certified

Independently audited security controls.

TCPA Compliant badge

TCPA Compliant

Double opt-in · Documented consent.

Platform

Everything the front desk and the back office need

Shared Inbox

The whole team sees and continues every patient conversation in one place. No dropped handoffs between shifts.

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Broadcast SMS & MMS

Reach your whole patient or staff list at once. Replies come back as normal one-to-one conversations.

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Avo AI Agents

AI drafts first responses and suggested replies so staff move faster without sacrificing that personal touch.

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Calls + Live Chat

Phone calls and website live chat land in the same inbox as texts. One unified view for your whole team.

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Analytics & Reporting

Track response times and team performance across every channel. Spot bottlenecks before they affect care.

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Integrations

Connect Salesforce, Slack, Microsoft Teams, Okta SSO, and thousands of apps through Zapier.

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Industries

Built for every kind of care team

Medical & Dental Practices

Reminders, recalls, front-desk texting from your office number.

Behavioral & Mental Health

Intake and discreet follow-ups patients actually answer.

Home Care & Senior Living

Family updates and shift fill in one inbox.

Healthcare Staffing

Broadcast open roles and shifts, track every response.

Clinical Research

Recruit participants and keep them on schedule by text.

Treatment & Recovery

Drip check-ins and care plan follow-ups that keep patients engaged between visits.

Your patients are already texting. Meet them there.

See how Avochato improves your patient communication workflow.

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FAQs

Can healthcare providers legally text patients?

Yes. HHS guidance treats appointment reminders as part of treatment, so they don't need special authorization as long as the message avoids clinical details. You do need the patient's consent to text them at all (a TCPA requirement), and a secure platform once any health information enters the conversation.

Is Avochato HIPAA compliant?

Yes. Avochato is a fully HIPAA-compliant platform. Messaging data is encrypted and access is tiered by role, with enterprise audit logs showing who accessed what and when. Avochato also signs Business Associate Agreements.

Do patients have to opt in before we text them?

Yes. The TCPA requires prior consent for automated texts. Avochato supports double opt-in, sending an automatic confirmation text so consent is documented before any conversation starts.

What can we include in an appointment reminder text?

Stick to the minimum: patient name, date, time, location, and a way to confirm or reschedule. Leave diagnoses and test results out of standard reminders.

Can staff text patients from their personal phones?

They shouldn't, and with Avochato they don't need to. The mobile app lets staff send and receive from your business number, so every message lands in the shared inbox with full history.

Does Avochato work for shift scheduling with nurses and caregivers?

Yes. Broadcast open shifts to your pool and collect the replies in the shared inbox, where schedulers pick them up. Managers see the entire exchange, including who claimed the shift and when.

Can we keep our current phone number?

Yes. If you own a number already, Avochato can help port it in from your existing provider so customers can keep texting the number they know.

How long does setup take?

Minutes. Create a free trial account with no credit card, claim or port a number, invite your team, and send your first broadcast the same day. A2P approval typically takes 48 hours if all of the steps are done correctly. Avochato's team can help with the submission.