Yes. Avochato includes a full broadcast feature that lets you send personalized messages to thousands of contacts at once, with merge fields for first name, account details, or any custom variable. Unlike a purely outbound tool, every broadcast reply lands back in your shared inbox as a live conversation, so your team can follow up in real time with engaged contacts instead of just tracking delivery stats.

Yes. Avochato's shared inbox lets your entire team work out of the same number without stepping on each other. Conversations can be assigned to specific agents, routed automatically by skill or availability, and tracked with full history. Every team member always has the same view of every customer, regardless of who responded last.

Yes. Avochato's AvoChat widget embeds on any website and lets visitors start a conversation from their browser. If the visitor leaves before you respond, the conversation seamlessly continues over SMS, so you never lose a lead just because someone closed a tab. You can fully brand the widget with your logo and colors and configure it per page or audience.

Yes. Avochato handles inbound and outbound calls from the same platform as your texts. You can build a call tree (phone menu), configure call forwarding, set up voicemail with a custom greeting, and auto-text a caller back if they can't reach you, all from the same inbox your team already uses for messaging.

Yes to both. Avochato has achieved SOC 2 Type II certification for six consecutive years, meaning independent auditors have verified its security controls are consistent over time, not just at a single point. Avochato is also a fully HIPAA compliant platform and will sign a Business Associate Agreement (BAA) with covered entities, making it suitable for healthcare organizations that need to exchange protected health information.

Avochato integrates natively with Salesforce (including Service Cloud, Marketing Cloud, and Agentforce), HubSpot, Slack, Google Sheets, Shopify, WhatsApp, and more. There is also a full REST API and webhooks for custom integrations, and a Zapier connection for no-code automation with thousands of additional apps. Salesforce customers get a dedicated AppExchange-listed package with deep two-way data sync, list view broadcasting, and Flow automation support.

Yes. Avochato offers phone support in addition to email and text support. You can reach the team by calling or texting 415-214-8977, or by emailing help@avochato.com. Every customer also has access to a comprehensive help center with step-by-step articles, video tutorials, and an onboarding guide.